Refund policy
A contribution to a Tasharuky project is final by its nature, because it is designated to a specific project and enters that project’s implementation plan. Refund requests are nevertheless processed in the cases set out below, consistent with clause 7 of the Terms & Conditions, payment-provider requirements and applicable law.When a contribution is refundedA technical error causing a duplicate charge or an incorrect amount.A transaction not authorised by the payment method holder.A clear error by the supporter in the amount, where the refund is requested within 14 days of the contribution and before the amount has been spent on the project.Cancellation of the project before implementation begins, where the contribution cannot be reallocated under clause 7 of the Terms & Conditions.How to request a refundSend your request to info@tasharuky.org including: the supporter’s name, the date of the contribution, the amount, the transaction or receipt number, and the reason for the request.Processing timeWe respond to a request within 3 business days of receiving it. Where approved, the refund is processed within 10 business days and is returned to the original payment method only. It is not transferred to any other method or account. The funds may take additional time to appear with the card issuer, which is outside our control.Refunds are made by the legal entity that received the contribution.Non-refundable casesContributions already spent on the project they were designated for.Requests submitted after the period stated above.A change of mind after the amount has been spent on the project.Recurring contributionsA monthly contribution may be stopped at any time using the method shown when it was set up and in the confirmation message. Stopping applies to future payments and does not automatically refund a payment already taken, unless one of the cases above applies to it.Partial refundsWhere a single transaction includes more than one designation, partial refund r